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Refund Policy

At The Giving Genie, we deeply appreciate the generosity of our donors and supporters. Your contributions are vital to our mission of empowering young women and making a meaningful impact in the communities we serve. We understand that there may be circumstances where you need to request a refund, and we are committed to addressing such requests with fairness and transparency.

 

1. Donation Refunds

 

1.1 Eligibility for Refunds:

We will consider refund requests for donations made in error or under specific conditions such as:

  1. Accidental duplicate donations.

  2. Incorrect donation amounts.

  3. Technical issues during the donation process.

  4. Other circumstances that are deemed valid by The Giving Genie.

 

1.2 Time frame for Refund Requests:

Refund requests must be submitted within 30 days of the donation date. Requests made after this period may not be eligible for a refund.

 

1.3 How to Request a Refund: 

To request a refund, please get in touch with us through one of the following methods:

Email: info@thegivinggenie.org

Phone: 

Mail:

 

Please provide the following information in your request:

  1. Full name of the donor.

  2. Date of the donation.

  3. Amount donated.

  4. The reason for the refund request.

  5. Transaction ID or confirmation number (if available).

 

1.4 Processing Refunds:

Once your refund request is received, we will review the details and respond within 10 business days. If your request is approved, we will process the refund using the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.

 

2. Event Registration and Ticket Refunds

 

2.1 Eligibility for Refunds:

Refunds for event registrations or tickets are generally not provided unless:

  • The event is canceled or rescheduled.

  • A significant change is made to the event that prevents attendance.

  • Other exceptional circumstances as determined by The Giving Genie.

 

2.2 Timeframe for Refund Requests: 

Refund requests for event registrations or tickets must be submitted within 14 days of the original event date.

 

2.3 How to Request a Refund:

To request a refund for an event, please contact us with the following details:

  1. Event name and date.

  2. Full name of the registrant or ticket holder.

  3. Purchase date.

  4. Reason for the refund request.

  5. Confirmation number or ticket ID.

 

2.4 Processing Refunds:

Refunds for eligible event cancellations or changes will be processed within 10 business days of approval, using the original payment method.

 

3. Merchandise Refunds

 

3.1 Eligibility for Refunds: 

We offer refunds for merchandise purchased through our website under the following conditions:

  • The item was received damaged or defective.

  • The wrong item was shipped.

  • The item is returned in unused and original condition within 30 days of purchase.

 

3.2 How to Request a Refund:

To request a refund for merchandise, please contact us with the following information:

  1. Full name of the purchaser.

  2. Order number.

  3. Description of the issue (e.g., damaged item, incorrect item).

  4. Photographic evidence (if applicable).

 

3.3 Processing Refunds:

Approved merchandise refunds will be processed once the item is returned to us. The refund will be issued to the original payment method within 10 business days of receiving the returned item.

 

4. Non-Refundable Items

 

Please note that certain donations, including in-kind donations, are not eligible for refunds. Additionally, all donations made through third-party fundraising platforms are subject to the refund policies of those platforms and may not be refundable by The Giving Genie.

 

5. Contact Information

 

For any questions or concerns about our refund policy, please reach out to us at:

 

Email: info@thegivinggenie.org

 

We are here to assist you and ensure your experience with The Giving Genie is positive and fulfilling.

 

6. Policy Changes

 

The Giving Genie reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.

 

Thank you for your understanding and continued support of The Giving Genie. Together, we are making a difference.

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